The recent national system outage from Change Healthcare is impacting the mailing of patient statements. In the interim, we are using a temporary solution that provides statements with limited information and outstanding balances only. We are happy to provide you with detailed billing and payment information over the phone or send you an itemized statement to review. Please contact our office to request this information. Thank you for your patience and understanding.

For Patients

What To Expect

As a new patient at Florida Cancer Affiliates, we want you to feel comfortable and confident about your care. We have created a checklist below, to help prepare for your first visit. We also ask that you also print out and complete a full set of patient forms before you arrive.

At Florida Cancer Affiliates, we take the time to thoroughly evaluate every new patient, so your initial consultation may take 1-2 hours. We ask that you plan accordingly.

What to bring:

  • Your insurance information: Bring your insurance card or any additional insurance information.
  • Photo ID: Bring two forms of identification, including one photo ID. This includes a driver’s license, passport, military/school ID card, etc.
  • New patient forms: Please fill out all new patient forms and bring them with you.
  • Medications: Bring a full list of your current medications and dosage.
  • List of questions: Write down any questions you have, so you don’t forgot to ask your physician at your visit.
  • Paper and pen: Be sure to take notes during your visit, so you have them to refer to and share with loved ones.
  • A friend or loved one: Whenever possible, bring along a friend or loved one to your appointments. They provide valuable support and serve as an extra pair of eyes and ears to ensure good communication.

What to expect:

  • Your physician: The physician you are scheduled to see at your initial consultation will remain your primary provider throughout treatment. At your first visit, you meet the doctor for a new patient evaluation.
  • Length of visit: We take the time to conduct a thorough evaluation at your consultation, so a first visit can last one to two hours. We ask that you plan accordingly.
  • Additional tests, x-rays or scans: Your physician may request additional tests, x-rays or scans to best guide your treatment.
  • Your care team: In addition to your physician, you may also meet oncology nurses, advanced practice providers, radiation therapists, CT/PET technologists, pharmacists, laboratory technicians and clinical research coordinators who will be part of your treatment.
  • Your patient benefits representative: At the end of your visit, you’ll schedule your next appointment and meet with a patient benefits representative to discuss your insurance coverage and billing questions.