The recent national system outage from Change Healthcare is impacting the mailing of patient statements. In the interim, we are using a temporary solution that provides statements with limited information and outstanding balances only. We are happy to provide you with detailed billing and payment information over the phone or send you an itemized statement to review. Please contact our office to request this information. Thank you for your patience and understanding.

Website Privacy Notice

Website Privacy Notice

Effective Date: July 1, 2018

At Florida Cancer Affiliates, we value the trust that patients place in us to appropriately use and protect personal information. This Privacy Notice informs visitors and regular users of Florida Cancer Affiliates via web, cloud, mobile about the purposes for which Florida Cancer Affiliates may collect, use and share personal information and how it is protected. We want you to be clear how we're using personal information and the ways in which we protect this information. By using our website, you accept the privacy practices presented in this Privacy Notice. We encourage you to read this Privacy Notice in full to understand our privacy practices before using this website or submitting any personal information.


This Privacy Notice applies only to this Florida Cancer Affiliates website. Florida Cancer Affiliates and subsidiaries may have separate websites, sub-domains, and services through other web, mobile, or cloud platforms which are not subject to this Privacy Notice. Additionally, Florida Cancer Affiliates business partners, ad networks and other third parties have their own websites and services with separate privacy practices. We encourage you to read their privacy notices and understand their privacy practices.

Personal Information We Collect

When you use our Florida Cancer Affiliates, we do not collect personal information about you. Personal information is any information accessed, collected, or used by Florida Cancer Affiliates that identifies an individual, or can reasonably be used to identify an individual, whether directly or indirectly.

Tracking Technologies We Use

We use various technologies to collect information about visitors to our websites. These technologies include the following:

  • Cookies We and our subsidiaries, business partners, marketing partners, affiliates, or other service providers may utilize cookies. Cookies uniquely identify your device or user account associated with this site or service. You can control the use of cookies by adjusting your browser preferences at any time. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
  • Geo-location Services
    • When you enable a location-based service, we may collect information about your location for sourcing web site traffic with Florida Cancer Affiliates. We may use various technologies to determine location, such as sensor data from your device that may provide information on nearby Wi-Fi access points and cell towers.

How We Share Personal Information Collected

  • Florida Cancer Affiliates does not sell personal information about you to third parties.

Florida Cancer Affiliates may also need to share information with companies, organizations or individuals outside of Florida Cancer Affiliates if we have a good faith belief that access, use, preservation, or disclosure of that information is reasonably necessary to:

  • Meet applicable laws, regulations, legal processes or enforceable governmental requests
  • Enforce applicable Terms of Service, including investigation of potential violations
  • Detect, prevent, or otherwise address fraud, security or technical issues
  • Protect against harm to the rights, property or safety of our users, Florida Cancer Affiliates, or the public as required or permitted by law
  • Engage in a merger, acquisition, reorganization, or sale of all or a portion of Florida Cancer Affiliates assets.

Your Choice

Where appropriate or legally required, we will describe how your information that we collect through our Florida Cancer Affiliates website will be used and will provide choices about whether to allow us to engage in that use. To exercise your choice, you may discontinue information collection by uninstalling the service itself or deleting cookies in your web browser. For mobile applications, you may use the standard uninstall processes that are available as part of your mobile device or via the mobile application store.

Alternatively, you can notify us of your preferences during the information collection process or using the contact information listed below in this Privacy Notice. You may change your choice and request we delete your personal information at any time by contacting your account representative or at the address listed in the Contact Information section below.

Health Insurance Portability and Accountability Act (“HIPAA”)

As a key provider of services and technology to the healthcare industry, Florida Cancer Affiliates has implemented programs to address the privacy and security requirements of HIPAA.

To the extent that we are functioning as a HIPAA covered entity, a Notice of Privacy Practices will be provided to you or made available to you.

Children’s Privacy

This website is not intended for any user under the age of 13, and we do not knowingly collect personal information from children under the age of 13. We request that children under the age of 13 not submit any personal information through the Florida Cancer Affiliates site.

How We Protect Your Information

Florida Cancer Affiliates has established appropriate physical, electronic and administrative safeguards to protect the information we collect from or about our users. We restrict access to personal information to Florida Cancer Affiliates employees, contractors and agents who need to know that information to process it for us, and who are subject to confidentiality obligations.

Any sensitive personal information (e.g., credit / debit card number) will be transmitted in an encrypted form using SSL encryption. Notwithstanding our security safeguards, it is impossible to guarantee 100% security in all circumstances. If you have any questions about security or have reason to believe that your interaction with us is no longer secure (for example, you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting Florida Cancer Affiliates.

Changes to this Privacy Notice

We may periodically update this Privacy Notice to describe new features, products or services we offer

and how it may affect our use of personal information about you and your controls. Since we may change

this Privacy Notice, we recommend that you check the current version available from time to time. If we make changes to this notice, we will update the “Effective Date” at the beginning of this notice.

Contact Information

If you have questions or concerns about this Privacy Notice, our information handling practices, or any other aspect of privacy and security of your personal information, please contact us at:

Florida Cancer Affiliates
ATTN: Executive Director
2100 State Avenue
Panama City, FL 32405